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Terms and Conditions


The customer's attention is drawn in particular to the provisions of clause 7.8.


1.1 Definitions:

Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

Business Hours: the period from 9.00am-5.30pm on any Business Day.

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 11.3.

Contract: the contract between Ntinga Limited and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer: the person or firm who purchases the Goods from Ntinga Limited.

Delivery Location: has the meaning given in clause 4.2.

Force Majeure Event: an event, circumstance or cause beyond a party's reasonable control.

Goods: the goods (or any part of them) set out in the Order.

Order: the Customer's order for the Goods, as set out overleaf.

Specification: any specification for the Goods, including any related plans and drawings, that is agreed by the Customer and Ntinga Limited.

Supplier: Ntinga Limited (registered in England and Wales with company number 5777318.

Warranty Period: has the meaning given in clause 5.1.


1.2 Interpretation
(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its personal representatives, successors and permitted assigns.
(c) A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative provision includes all subordinate legislation made under that legislation or legislative provision.
(d) Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.
(e) A reference to writing or written excludes fax but not email.


2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification submitted by the Customer are complete and accurate.

2.3 The Order shall only be deemed to be accepted when Ntinga Limited issues a written acceptance of the Order, at which point the Contract shall come into existence.

2.4 The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions.

2.5 Any samples, drawings, descriptive matter or advertising produced by Ntinga Limited and any descriptions or illustrations contained in Ntinga Limited’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.

2.6 A quotation for the Goods given by Ntinga Limited shall not constitute an offer. A quotation shall only be valid for a period of 14 Business Days from its date of issue.



3.1 The Goods are described in Ntinga Limited's catalogue and the Specification.

3.2 Ntinga Limited reserves the right to amend the Specification if required by any applicable statutory or regulatory requirement, and Ntinga Limited shall notify the Customer in any such event.




4.1 Ntinga Limited shall ensure that:
(a) each delivery of the Goods is accompanied by a delivery note that shows the date of the Order, the relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and
(b) if Ntinga Limited requires the Customer to return any packaging materials to Ntinga Limited, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as Ntinga Limited shall reasonably request. Returns of packaging materials shall be at Ntinga Limited’s expense.

4.2 Ntinga Limited shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after Ntinga Limited notifies the Customer that the Goods are ready.

4.3 Delivery is completed on the completion of unloading of the Goods at the Delivery Location.

4.4 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Ntinga Limited shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide Ntinga Limited with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5 If Ntinga Limited fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. Ntinga Limited shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide Ntinga Limited with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6 If the Customer fails to accept delivery of the Goods within fourteen Business Days of Ntinga Limited notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or Ntinga Limited's failure to comply with its obligations under the Contract in respect of the Goods:
(a) delivery of the Goods shall be deemed to have been completed at Ntinga Limited on the fourteenth Business Day after the day on which Ntinga Limited notified the Customer that the Goods were ready; and
(b) Ntinga Limited shall store the Goods until actual delivery takes place and charge the Customer for all related costs and expenses (including insurance).

4.7 Ntinga Limited may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.




5.1 Ntinga Limited warrants that on delivery, and for a period of six months from the date of delivery (Warranty Period), the Goods shall:
(a) conform in all material respects with the Specification; and
(b) be free from material defects in design, material and workmanship.

5.2 Subject to clause 5.3, if:
(a) the Customer gives notice in writing to Ntinga Limited during the Warranty Period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;
(b) Ntinga Limited is given a reasonable opportunity of examining such Goods; and
(c) the Customer (if asked to do so by Ntinga Limited) returns such Goods to Ntinga Limited place of business at the Customer’s cost, Ntinga Limited shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

5.3 Ntinga Limited shall not be liable for the Goods' failure to comply with the warranty set out in clause 5.1 if:
(a) the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;
(b) the defect arises because the Customer failed to follow Ntinga Limited's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding
the same;
(c) the defect arises as a result of Ntinga Limited following any drawing, design or specification supplied by the Customer;
(d) the Customer alters or repairs such Goods without the written consent of Ntinga Limited;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.4 Except as provided in this clause 5, Ntinga Limited shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.

5.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

5.6 These Conditions shall apply to any repaired or replacement Goods supplied by Ntinga Limited.




6.1 The risk in the Goods shall pass to the Customer on completion of delivery.

6.2 Title to the Goods shall not pass to the Customer until the earlier of:
(a) Ntinga Limited receives payment in full (in cash or cleared funds) for the Goods and any other goods that Ntinga Limited has supplied to the Customer, in which case title to the Goods shall pass at the time of payment of all such sums; and
(b) the Customer resells the Goods, in which case title to the Goods shall pass to the Customer at the time specified in clause 6.4.

6.3 Until title to the Goods has passed to the Customer, the Customer shall:
(a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as Ntinga Limited's property;
(b) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
(d) notify Ntinga Limited immediately if it becomes subject to any of the event listed in clause 9.1(b) to clause 9.1(d); and
(e) give Ntinga Limited such information as Ntinga Limited may reasonably require from time to time relating to:
(i) the Goods; and
(ii) the ongoing financial position of the Customer.

6.4 Subject to clause 6.5, the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before Ntinga Limited receives payment for the Goods. However, if the Customer resells the Goods before that time:
(a) it does so as principal and not as Ntinga Limited’s agent; and
(b) title to the Goods shall pass from Ntinga Limited to the Customer immediately before the time at which resale by the Customer occurs.

6.5 At any time before title to the Goods passes to the Customer, Ntinga Limited may:
(a) by notice in writing, terminate the Customer's right under clause 6.4 to resell the Goods or use them in the ordinary course of its business; and
(b) require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product and if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.


7.1 The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in Ntinga Limited’s published price list in force as at the date of delivery.

7.2 Ntinga Limited may, by giving notice to the Customer at any time up to 90 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
(a) any factor beyond Ntinga Limited’s control (including foreign exchange
fluctuations, increases in taxes and duties, and increases in labour, materials
and other manufacturing costs);
(b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or
(c) any delay caused by any instructions of the Customer or failure of the Customer to give Ntinga Limited adequate or accurate information or instructions.

7.3 The price of the Goods:
(a) excludes amounts in respect of value added tax (VAT), which the Customer
shall additionally be liable to pay to Ntinga Limited at the prevailing rate,
subject to the receipt of a valid VAT invoice; and
(b) excludes the costs and charges of packaging, insurance and transport of the
Goods, which shall be invoiced to the Customer.

7.4 Ntinga Limited may invoice the Customer for the Goods on or at any time after the completion of delivery.

7.5 The Customer shall pay each invoice submitted by Ntinga Limited:
(a) within 30 calendar days of the date of the invoice or in accordance with any credit terms agreed by Ntinga Limited and confirmed in writing to the
Customer; and
(b) in full and in cleared funds to a bank account nominated in writing by Ntinga
Limited, and
(c) time for payment shall be of the essence of the Contract.

7.6 If the Customer fails to make a payment due to Ntinga Limited under the Contract by the due date, then, without limiting Ntinga Limited’s remedies under clause 9, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 7.6 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

7.7 All amounts due under the Contract shall be paid in full without any set-off,
counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

7.8 From time to time we may agree a framework agreement ("Framework Agreement") with a specific organisation or group under which we will make available certain discounts on the price of Goods to some or all the members of such organisation or group (with each such organisation or group being referred to as a "Buying Group"). However, where you are a member of any such Buying Group and you purchase Goods directly from us in your own name and not as a member of such Buying Group, then the provisions of this Contract shall prevail over the provisions of any such Framework Agreement.



8.1 The restrictions on liability in this clause 7.8 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

8.2 Nothing in in the Contract limits any liability which cannot legally be limited, including liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
(d) defective products under the Consumer Protection Act 1987.

8.3 Subject to clause 8.2, Ntinga Limited's total liability to the Customer shall not exceed the aggregate of all amounts owed to Ntinga Limited by the Customer under the Contract in the 6 months prior to the date on which the claim arose.

8.4 Subject to clause 8.2, the following types of loss are wholly excluded:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss of or damage to goodwill; and
(g) indirect or consequential loss.

8.5 This clause 7.8 shall survive termination of the Contract.


9.1 Without limiting its other rights or remedies, Ntinga Limited may terminate this Contract with immediate effect by giving written notice to the Customer if:
(a) the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within seven of that party being notified in writing to do so;
(b) the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
(c) the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or
(d) the Customer’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy.

9.2 Without limiting its other rights or remedies, Ntinga Limited may suspend provision of the Goods under the Contract or any other contract between the Customer and Ntinga Limited if the Customer becomes subject to any of the events listed in clause.

9.1(b) to clause 9.1(d), or Ntinga Limited reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.

9.3 Without limiting its other rights or remedies, Ntinga Limited may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

9.4 On termination of the Contract for any reason the Customer shall immediately pay to Ntinga Limited all of Ntinga Limited’s outstanding unpaid invoices and interest and, in respect of Goods supplied but for which no invoice has been submitted, Ntinga Limited shall submit an invoice, which shall be payable by the Customer immediately on receipt.

9.5 Termination or expiry of the Contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

9.6 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.

Neither party shall be in breach of the Contract or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from a Force Majeure Event. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for two months, the party not affected may terminate the Contract by giving 14 calendar days’ written notice to the affected party.



11.1 Assignment and other dealings.
(a) Ntinga Limited may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract.
(b) The Customer may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of Ntinga Limited.

11.2 Entire agreement.
(a) The Contract constitutes the entire agreement between the parties.
(b) Each party acknowledges that in entering into the Contract it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

11.3 Variation. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

11.4 Waiver.
(a) A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
(b) A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

11.5 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision of the Contract is deemed deleted under this clause 11.5 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

11.6 Notices.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be:
(i) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
(ii) sent by email to the following address (or an address substituted in writing by the party to be served):
(b) Any notice shall be deemed to have been received:
(i) if delivered by hand, at the time the notice is left at the proper address;
(ii) if sent by pre-paid first-class post or other next working day delivery service, at 9:00 am on the second Business Day after posting; and
(iii) if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 11.6(b)(iii), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
(c) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

11.7 Third party rights.
(a) The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

11.8 Governing law. The Contract, and any dispute or claim (including non contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

11.9 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.


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